Tricia Rott

Applies to: BLAZEIssue SummaryVideo export fails when the export range is set to a long duration (e.g., over 12 hours) or when exporting high-resolution video, especially when exporting directly to...

Applies to: BLAZESummaryOccasionally, an issue may occur in BLAZE. This article provides the essential checks to verify overall system stability and collect baseline information for troubleshooting...

Applies to: AltronixSummaryThis article provides troubleshooting for Altronix connected devices.Common SymptomsSymptomPossible CauseRecommended ChecksNo power outputLoss of AC input, blown fuse, tr...

Applies to: BLAZESummaryThird-party systems or devices can use HTTP requests to send generic events into BLAZE and trigger rules. This article describes a basic configuration using Digest Authentic...

Applies to: BLAZESummaryThis article provides a detailed breakdown of clustering error codes and resolution steps.Error Codes and Resolutions 4070001: Subnet does not match Servers must share the s...

Applies to: BLAZE Desktop ClientSummaryThis article explains how to utilize the Log Collection feature in the BLAZE Desktop Client to automatically gather system logs, client activity data, and mac...

Applies to: BLAZESummaryThis article explains how to verify the WebRTC peer-to-peer (P2P) negotiation status within client logs when using cloud-based logins. It also explains how to identify wheth...

Applies to: BLAZESummaryThis article explains how to manage co-existing desktop client versions, including force-launching and removing unused builds.Installation PathWindows%PROGRAMFILES%/Hanwha V...

Applies to: BLAZESummaryBLAZE supports multi-server clustering, which allows up to 50 servers to operate as a single unified system. This article explains how the cluster architecture works.Cluster...

Applies to: BLAZEIssue SummaryBLAZE software packages are digitally signed and verified before installation. If the required DigiCert root certificate is missing, expired, or unavailable on the cus...