Gwen Martin

Applies to: Cloud PortalSummaryFor your security, your account is locked after several failed sign-in attempts. This article explains why this happens and how to unlock your account yourself withou...

Applies to: HealthPro BridgeSummaryCSV bulk scan is useful to onboard multiple devices that may use different IP addresses, credentials, protocols, or ports. A single CSV file can include mixed sup...

Applies to: HealthPro SummaryIn HealthPro, you can move up to 100 locations to a different folder at once using the multi-edit feature in the Location navigation panel. This article describes how t...

Applies to: BLAZESummaryBLAZE receives a diverse range of Open Network Video Interface Forum (ONVIF) events (topics) from compatible devices, which can then be mapped to conventional BLAZE events s...

Applies to: WAVEIssue SummaryIn some cases, WAVE storage becomes unavailable and shows that there is invalid storage on Windows. This occurs because the workgroup name of both the PC and Samba NAS....

Applies to: HealthProIssue SummaryHealthPro users can change the password of the device web viewer account used during local device discovery in HealthPro Bridge by navigating to Settings > Remote ...

Applies to: BLAZEIssue SummarySometimes, connection to the Blaze Cloud server can be lost during autoscan due to an Address Resolution Protocol (ARP) table overflow. This issue typically does not o...

Applies to: BLAZESummaryBLAZE supports multi-server clustering, which allows up to 50 servers to operate as a single unified system. This article covers how the cluster architecture works, how conf...

Applies to: DesignProSummaryAuto License Selection automatically assigns the appropriate camera licenses to each WAVE or BLAZE appliance based on the number of cameras in your project. This elimina...

Applies to: DesignProSummaryDevices can be managed directly from the Map tab without switching to the Devices tab.There are two ways to manage a device from the Map tab. This article describes how ...