Gwen Martin
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Articles
Recent activity by Gwen Martin-
Cloud Portal: How do I edit my profile?
Applies to: All Cloud PortalSummaryThis article provides instructions for managing your account information in Cloud Portal. Editing a ProfileTo edit a profile: Sign in to your Cloud Portal account...
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HealthPro Bridge - General: How do I update HealthPro Bridge software?
Applies to: HealthPro BridgeSummaryWith HealthPro, the deployed HealthPro Bridge software can be updated similarly to the camera firmware. It is done automatically via the Cloud, with no need to do...
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HealthPro Bridge - General: How do I migrate from HealthPro Bridge v1.1.18 to v1.6.0 or later?
SummaryHealthPro Bridge v1.1.18 contains a self-update feature that causes it to automatically update to v1.6.0 or later by default at 3 AM nightly. This action preserves the original database conf...
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HealthPro Bridge - Troubleshooting: How to Resolve Issues with Incorrect Device Status and Data Consistency
Applies to: HealthPro BridgeIssue SummaryIf the time on the PC where HealthPro Bridge is installed is not set to automatic or is different from the time zone of the HealthPro Bridge location regist...
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HealthPro Bridge - Troubleshooting: Software remote update does not work in HealthPro
Applies to: HealthPro BridgeIssue SummaryThe HealthPro Bridge software remote update does not work in HealthPro when the DigiCert Trusted Root G4 certificate is not present on the PC or is not inst...
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HealthPro Bridge - Troubleshooting: Restriction on Managing Shared WAVE Devices
Issue SummaryA single camera that has been registered to two WAVE recorders will experience issues when being onboarded to Cloud Portal via the two recorders. The second onboarding will displace th...
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HealthPro Bridge - Linux: Setting up HealthPro Bridge in WRN-8XX and 16XX Linux (Beta)
Applies to: WRN 8XX and 16XXSummaryThis article provides instructions on how to install HealthPro Bridge into WRN-8XX and 16XX Linux for use in Cloud Portal. IMPORTANT: This version is a beta. It d...
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HealthPro Bridge - Linux: Linux HealthPro Bridge CLI
Applies to: HealthPro BridgeSummaryThe Command Line Interface (CLI) exists in addition to the browser-based Graphical User Interface (GUI) that replaced the client before HealthPro Bridge v1.8. The...
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HealthPro Bridge - Troubleshooting: How to Fix Incorrect Device Type
Applies to: HealthPro BridgeIssue SummaryWhen performing a scan for a specific IP band after selecting a device type (protocol) in HealthPro Bridge manual scan mode, a device of a different type ca...
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HealthPro Bridge - General: FAQ
What is HealthPro Bridge?HealthPro Bridge is an on-premises internet bridging software application that connects cameras to HealthPro, which runs in the Cloud. It is designed to facilitate health m...