Gwen Martin

Applies to: Cloud GatewaySummaryOnce Cloud Gateway cameras are in OnCloud, many important parameters can conveniently be set within OnCloud, instead of relying on the camera’s Web Viewer or Wisenet...

Applies to: BLAZE Mobile v1.3+SummaryIf a user account becomes locked due to repeated failed login attempts, users can unlock their account and reset their password directly from the mobile app usi...

Applies to: All A series, Q series, X series, P series, HRX series recordersIn an effort to maintain standards, Hanwha uses the web UI for all knowledge base articles pertaining to product configu...

Applies to: Cloud GatewaySummaryThis article details how to use OnCloud to change basic Cloud Gateway settings.Using OnCloud to Change Cloud Gateway SettingsTo use OnCloud to change the Cloud Gatew...

Applies to: BLAZEIssue SummaryIn the BLAZE update package 1.2.209, the server synchronization keys were changed. These new keys do not work with other versions. The update may finish without errors...

SummaryThe Slip & Fall widget allows you to monitor slip and fall events among people and get insights from historical event trend. This article provides instructions for using and setting up the S...

SummaryYou can move a device that is already assigned to another Cloud Gateway to the currently selected one. This article describes how to move a device between Cloud Gateways.Moving a DeviceTo mo...

Applies to: BLAZEIssue SummarySometimes, connection to the Blaze Cloud server can be lost during autoscan due to an Address Resolution Protocol (ARP) table overflow. This issue typically does not o...

Applies to: HealthProSummaryThis article provides instructions for managing your account settings.Managing an AccountTo manage your account: Sign in to your Cloud Portal account.   In the top-right...

Applies to: BLAZESummaryBLAZE supports multi-server clustering, which allows up to 50 servers to operate as a single unified system. This article covers how the cluster architecture works, how conf...