Gwen Martin
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Articles
Recent activity by Gwen Martin-
OnCAFE: How to Create Alarm Priorities
Applies to: OnCAFE Operations / AlarmsSummaryAlarm priority levels help operators quickly identify which alarms require immediate attention and which alarms can be reviewed less urgently. In daily ...
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OnCAFE: Alarm Filtering and Search
Applies to: OnCAFE Operations / AlarmsSummaryIn OnCAFE, the Alarms page allows users to filter and search alarm events so they can quickly locate alarms that require review, investigation, or follo...
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OnCAFE: How to Update the IC2 Controller Through CloudConnector
Applies to: NOP-IC2 / Azure IC2 ControllersSummaryThe NOP-IC2 controller firmware can be updated locally through the controller’s CloudConnector web interface. This method is used when firmware mus...
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Okta: How to Change a Username
Applies to: OktaIssue SummaryWhen an administrator modifies a user's User name directly within Okta (Okta.com), the user may experience login failures or be unable to access the Cloud Portal.Depend...
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How to generate a HAR file
SummaryTo help our support team diagnose certain web-related issues, we may occasionally request to record a HAR (HTTP Archive) file while reproducing the issue.This article provides detailed instr...
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What is Hanwha Vision's Support Statement?
Support ScopeThis document provides detailed explanations of the expectations and responsibilities of both Hanwha Vision America (HVA) and its Customers in the ongoing support of HVA Products.This ...
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HealthPro Bridge - Troubleshooting: How to Verify ONVIF Compatibility of Third‑Party Devices
Applies to: HealthPro BridgeIssue SummaryIn some instances a device is not detected in ONVIF scan mode in HealthPro Bridge, or it is necessary to confirm whether the device supports ONVIF and is co...
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HealthPro - Integrations: How to Send Real-time Events to Third-party Platforms
Applies to: HealthProSummaryThis article explains how to forward HealthPro device events to a third-party ITSM system, ServiceNow, in real time using HealthPro Webhooks.NOTE: Webhooks support Servi...
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OnCloud: How do I upload a file to an incident?
Applies to: OnCloudSummaryThis article describes how to upload files that provide supporting evidence to an incident. PrerequisitesCreate an incident: OnCloud: How do I create an incident?Uploading...
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OnCloud: How to Add New Licenses to a System
Applies to: OnCloudSummaryThis article describes how to add new licenses to a system in OnCloud. Adding a New LicenseTo add a new license: Log in to Cloud Portal. Navigate to OnCloud. Navigate t...