Gwen Martin

Applies to: All rack-mountable Hanwha-branded DELL serversWARNING:The steps below are for instructional purposes or emergency use only.Hanwha Vision America recommends that only a qualified IT Prof...

Applies to: WAVE Issue Summary Sometimes, customers are having issues connecting to WAVE Sync, especially the web browser. This article describes a troubleshooting step to resolve this issue. Resol...

Applies to: All WAVE Sync Issue Summary Although it would seem logical to use the contact information of the lead technician of a company to set up WAVE Sync, it often results in inconvenience if t...

Applies to: WAVESummaryThis article details the steps to create a Generic Event in WAVE using Hanwha AI Packs.NOTE: This example uses the Traffic AI Pack, but this can be performed with all AI Pack...

Applies to: WAVE Summary This article describes how to add an embedded device such as an XRN under a server or as a standalone server, add WAVE embedded licenses, and enable a Use License for every...

Summary WAVE defaults to optimize connections to all registered devices. This article describes how to optimize the camera, and how to disable WAVE from managing cameras. Disabling Camera Optimizat...

SummaryThe Wisenet WAVE Media Server is supported on Ubuntu Linux v18.04 LTS or later LTS versions. This article provides the installation instructions.Please check the release notes for each WAVE ...

Issue Summary There is a bug in our recently released 6.0.1.20221 build for customers running Ubuntu 18.04 LTS and Wave 5.1X attempting to upgrade to the current 6.0.1.40221 release. These customer...

Applies to: All WAVEIssue SummarySome users on Windows 10 and Windows 11 are experiencing issues with the WAVE client, including crashes or the application not opening at all. These problems often ...

Applies to: WAVE Summary When setting up WAVE, often users want to add two user names to the account, which triggers a warning message. This must be disabled to employ two users to the account. Thi...