Applies to: X-series, P-series, Q-series, S-series, and L-series cameras

In an effort to maintain standards, Hanwha uses the web UI for all knowledge base 
articles pertaining to product configuration. Open Chrome, enter the IP Address 
of your device into the URL bar, and click Enter. If you are not using the web UI 
to configure your device, please refer to the user manual for your product. 

Issue Summary

There is no audio on your live and recorded video stream.

Resolution

If you have no audio on your live and recorded video stream, Audio In has to be enabled for the profile being used.

To resolve the issue:

1. Click the Gear icon.
    
2. From the navigation menu on the left, click Video profile.
    
3. Check the settings to ensure you have the configuration correct.
    
4. Make sure the box next to Enable is checked. 
   
   
    
5. In the navigation bar on the left, click Video & Audio > Audio setup.
    
6. Ensure you have the correct Audio In source selected.
   
   
    

7. If you need to supply the microphone with power via the camera, check the box next to Apply power to Ext. Mic.
   
   

   NOTE: Hanwha cameras can supply 2.5VDC up to 4mA via the 3.5mm microphone
   jack or from another source. The camera will support microphones with TS 
   and TRS connectors; it will not support microphones with TRRS connectors.
   
   TS is a mono microphone connector with one band/two sections: TRS is a 
   stereo microphone with two bands/three sections: TRRS is a stereo 
   microphone connector with three bands/four sections. This is not supported.