Applies to: All Hanwha IP cameras

In an effort to maintain standards, Hanwha uses the web UI for all knowledge base 
articles pertaining to product configuration. Open Chrome, enter the IP Address 
of your device into the URL bar, and click Enter. If you are not using the web UI 
to configure your device, please refer to the user manual for your product. 

Summary

If your camera sensor is not providing a feed, you can log into the camera in a browser. The sensor may be damaged. This article explains how to check the status of the camera sensor head.

Checking the Camera Sensor

To check the camera sensor:

1. Open your browser in incognito mode to avoid caching issues.
    
2. Enter the IP address of the camera into the URL bar of the browser and click Enter.
    
3. Enter the known credentials of the camera and click OK.
    
4. Click on the Gear icon at the top of the camera screen.
   
   
    
5. Select System > Upgrade Restart. 
    
6. Click Info.
   
   If the ISP field shows all zeros in an incognito browser session, the sensor is probably damaged.