Applies to: OnCloud

Summary

This article explains how to remove a camera from your organization in OnCloud.

Removing a Device

To remove a device:

1. Log in to Cloud Portal.
    
2. Navigate to OnCloud.
    

3. Click the Dashboard icon at the top right.
   
   

   NOTE: If you do not see this icon, you do not have permission to view the 
   dashboard.

4. In the Devices section, click Manage.
   
   
    
5. Select the camera’s location by clicking the drop-down list under Devices and scrolling.
   
   
    
6. Find the device you want to remove by scrolling the device list, or by searching for it in Search devices or servers. You can also filter by status.
   
   
    

7. Click the Gear icon in the upper right. 
   
   

    

8. On the Device page, select Device Management > Remove Device from Organization.
   
   

    

9. Click Remove this Device to complete the removal, or Cancel to not remove the device.

   NOTE: If you remove the device, you no longer have access to it and all of its 
   content is removed from the system when the retention period expires.

You may receive an error message when you try to remove the device, indicating that the device is claimed in other applications.

To resolve the issue:

1. Go to the Cloud Portal.
   
   
    

2. In the upper right of the Devices screen, click Manage. 

   
3. Find the device by scrolling or typing its name in the Search box. In the Applications Linked column, you can see the applications that claim the device.
   
   
    
4. Click the linked application and then follow the instructions to remove the device from the application.

Device Remains in the System

After clicking Remove Device from Organization, the camera still shows up in devices and in the camera wall. This happens because, although the device is removed for future use, it remains in the system until its historical video has "aged out" per the license retention period.

For example, if the license provides 30 days of retention, the system will keep the camera for 30 days before fully removing it. This ensures that historical video is not lost immediately after the device is removed.