Elaine Moran

If video playback is possible on the NVR locally, its web page and via a VMS such as SSM but not on the Wisenet Mobile app, please check the time and date on the NVR.    Wisenet Mobile timeline wil...

This article covers integrating the RoadWatch ANPR app events into a NVR On the NVR go to Settings->Device->Text and click on the Setup button for the corresponding channel the ANPR camera is confi...

The RoadWatch LPR app will pass licence plate information to Wave. Rules can then be set up in Wave to bookmark and record licence plates.  In Wave, create a separate user the ANPR app will use to ...

The RoadWatch and Road AI cameras will pulse a barrier for 2 seconds, regardless of the pulse time set on the cameraTo change this value, you need to modify the ANPR app settingsExport the settings...

From Smart Viewer 4.9.8 it is not possible to add multiple devices with the same IP address.    As a workaround, select the Address Type as URL. Enter the IP address of the device as the URL:   Th...

When a time change occurs on a NVR it will create a new timeline. The current timeline will be referred to as Overlapped 0, the timeline for the recordings before the most recent time change are on...

When adding a Hanwha AI or Core Series camera to Milestone, the following steps should be followed to ensure AI functionality in Milestone The Hanwha AI plugin must be installed. Both the Server an...

Technical Support use software called Any Desk to remotely connect to PCs/servers to help diagnose technical issues.  You can download Any Desk here:  Any Desk   Click on the Download Now button: ...

Applies to Models: Wisenet WAVE, SPC-2000SummaryThe SPC-2000 joystick controller is supported in a way that each joystick button or movement runs a predefined command. This article provides informa...

Applies to: WAVE Issue Summary This article provides the instructions for correcting an issue with analytics storage DB permissions. The Storage Issue: Analytics storage DB error. Insufficient perm...