Tricia Rott

Applies to: OktaSummaryThis article provides instructions for setting up Okta integration with Cloud Portal.IMPORTANT: This process requires coordination between the Cloud Portal Administrator and ...

Applies to: OnCloud Summary This article explains how to change settings for your cameras. NOTE: To change camera settings, you must be an administrator. Video Below is a short video demonstrating...

Applies to: OktaIssue SummaryProvisioning features are disabled or app assignment is missing in Okta.ResolutionTo resolve the issue:Log in to Okta. Navigate to Provisioning > To App, then click Edi...

Applies to: OktaIssue SummaryAfter deleting the Hanwha Vision Cloud app in the Okta tenant, the administrator cannot add the same email as a Single Sign-On (SSO) account in a different Cloud Portal...

Applies to: OktaIssue SummaryYou cannot change your password because your Identity Provider manages passwords for Single Sign-On (SSO) accounts.ResolutionCloud Portal hides the Change Password menu...

Applies to: OktaIssue SummaryYou are unable to set up or reset two-factor authentication (2FA) within Cloud Portal.NOTE: 2FA for Okta accounts is governed strictly by your company’s Okta tenant set...

Applies to: OktaIssue SummaryThere is a SCIM connection test failure. This is typically caused by incorrect URL information or an invalid token.ResolutionTo resolve the issue, double-check that the...

Applies to: OktaIssue SummaryThere is a metadata upload failure. This is typically caused by an incorrect file format or corrupted data.ResolutionTo resolve the issue:Ensure the file has a .xml ext...

Applies to: HealthProIssue SummaryThis article explains how to resolve an issue where a WAVE sub‑camera onboarded through HealthPro Bridge repeatedly switches between Online and Offline.This issue ...

Applies to: OktaSummaryOnce you complete the Okta integration, Cloud Portal automatically directs users to the appropriate login path based on their email address. The system identifies the email a...