Tricia Rott

Applies to: HealthPro BridgeIssue SummaryAXIS cameras are not appearing in HealthPro Bridge during the discovery process.ResolutionTo resolve the issue: Ensure the VAPIX version is v1.0 or higher. ...

Applies to: HealthPro BridgeSummaryHealthPro Bridge provides an internet bridging mechanism to monitor and manage cameras and WAVE servers through HealthPro. This article presents an overview of th...

Applies to: HealthPro BridgeIssue SummaryEven if HealthPro Bridge software is uninstalled through Programs and Features in Windows, the system retains existing settings data in the HealthPro Bridge...

Applies to: HealthPro BridgeIssue SummaryWhen a camera is registered to multiple WAVE servers, the WAVE server generates the same device (camera) ID for the shared camera on each server. When two W...

Applies to: All Intelligent Controllers enrolled via Cloud Connector(NHP Series Intelligent Controller) (NOP-IC2 Intelligent Controller)SummaryOnce the Intelligent Controller has been switched to C...

Applies to: doors inside OnCAFESummaryOnce a controller has been claimed within OnCAFE, doors can be created either through the Device Management section or directly upon creation of a new Area. Th...

Applies to: OnCAFESummaryAlarms in OnCAFE allows administrators to configure real-time alerts tied to specific events, such as door forced, system errors, or unauthorized access attempts. These ala...

Applies to: OnCAFESummaryCardholder Groups enable administrators to manage Access Levels for multiple Identities at once. By organizing Identities under shared Access Levels, you can streamline acc...

Applies to: OnCAFE administrators, Hanwha NHP and Azure Access Controllers, organizations managing time-based door unlock/lock schedulesSummarySchedules control when doors are unlocked or locked au...

Applies to: OnCAFESummaryBefore enrolling any controllers into the OnCAFE platform, it is required to pre-configure Locations and Areas. This article outlines the process for creating a new locatio...