Tricia Rott

Applies to: BLAZESummaryThis article explains how to verify the WebRTC peer-to-peer (P2P) negotiation status within client logs when using cloud-based logins. It also explains how to identify wheth...

Applies to: BLAZESummaryThis article explains how to manage co-existing desktop client versions, including force-launching and removing unused builds.Installation PathWindows%PROGRAMFILES%/Hanwha V...

Applies to: BLAZESummaryBLAZE supports multi-server clustering, which allows up to 50 servers to operate as a single unified system. This article explains how the cluster architecture works.Cluster...

Applies to: BLAZEIssue SummaryBLAZE software packages are digitally signed and verified before installation. If the required DigiCert root certificate is missing, expired, or unavailable on the cus...

Applies to: BLAZE Desktop ClientSummaryThe BLAZE Desktop Client can prevent the desktop from automatically entering sleep mode while the client is running to ensure continuous operation. This featu...

Applies to: BLAZEIssue SummaryAccounts are locked after more than five failed cloud login attempts.ResolutionUnlocking depends on the user’s role. Global Super Admin accounts must be unlocked by co...

Applies to: BLAZESummaryBLAZE automatically performs failover and failback operations when a server becomes unavailable or recovers. This article explains failover and failover in a cluster.Failove...

Applies to: BLAZESummaryThis article describes how to maximize a BLAZE appliance's system performance, based on whether your primary goal is remote, or local real-time monitoring.Configuring Monito...

Applies to: BLAZEIssue SummaryHigh CPU or memory usage can cause live video interruptions, delays, or frame drops during recording. As a compensatory measure, the system temporarily handles overloa...

Applies to: BLAZESummaryThis article explains what to consider when installing Hard Disk Drives (HDDs) previously used in anther device.HDD ConsiderationsHDD configuration affects disk recognition ...