Gwen Martin
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Articles
Recent activity by Gwen Martin-
OnCloud: Moving a Device between Cloud Gateways
SummaryYou can move a device that is already assigned to another Cloud Gateway to the currently selected one. This article describes how to move a device between Cloud Gateways.Moving a DeviceTo mo...
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HealthPro - Users and Accounts: How do I manage my account?
Applies to: HealthProSummaryThis article provides instructions for managing your account settings.Managing an AccountTo manage your account: Sign in to your Cloud Portal account. In the top-right...
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OnCloud: How do I add video to an incident?
Applies to: OnCloudSummaryWhen investigating an incident, you often need to collect video evidence. This article details how to add video to an incident. Prerequisites Create an incident (see OnCl...
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OnCloud: How do I add comments and files to an incident?
Applies to: OnCloudSummaryWhen investigating an incident, you can add comments and upload documents, images, or video to an incident. This article explains how to add comments and files to an incid...
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HealthPro - Users and Accounts: How do I sign out?
SummaryThis article provides instructions for ending a login session in HealthPro.Signing OutTo sign out of HealthPro:In the top-right corner of the HealthPro interface, click your Profile icon. C...
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SightMind: How do I use the Reports page?
SummaryThis article outlines how to generate a report using the data obtained from SightMind widgets. You can calculate sums or averages from two or three widgets and visualize the results using va...
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Cloud Portal: How do I unlock an account?
Applies to: Cloud Portal SummaryThis article describes the process to unlock a Cloud Portal account, and who has the permission to do so.PermissionsNOTE: Super Admins and Admins can unlock Admins a...
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OnCloud: How do I add contributors to an incident?
Applies to: OnCloudSummaryBy default, users can create an incident. However, only administrators can edit incidents created by other people. This article describes how to add someone to an incident...
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OnCloud: How do I close an incident?
Applies to: OnCloudSummaryThis article details the process to close an incident after investigating.PrerequisiteBefore starting, create an incident (see OnCloud: How do I create an incident?).Closi...
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HealthPro - General: What is the level of cybersecurity?
SummaryHealthPro has achieved SOC 2 Type I certification (as of May 29, 2026) and is currently preparing for SOC 2 Type II certification. This article outlines the cybersecurity measures and contro...