Gwen Martin
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Articles
Recent activity by Gwen Martin-
OnCloud Edge Recording: User Account Management
Applies to: OnCloud Summary Accounts are used to control access to OnCloud cameras and to keep a record of certain actions taken in OnCloud, such as downloading video or creating an incident. OnClo...
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OnCloud Edge Recording: Setting Up an Edge Recording Camera
Applies to: OnCloudSummaryThis article provides information and resources to set up cameras with OnCloud Edge Recording, including assigning licenses, configuring cameras, and storage.Getting Start...
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OnCloud: How do I grant camera access to STEP partner technicians?
Applies to: OnCloud Summary This article provides instructions for granting camera access to partner technicians. Granting Camera Access to Technicians To grant access to STEP partner technicians: ...
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OnCloud Edge Recording: Setting Up Organizations
Applies to: OnCloud Summary This article provides step-by- step instructions and resources for getting started with OnCloud, including setting up OnCloud Organizations and managing technicians assi...
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OnCloud Edge Recording: Purchasing and Activating OnCloud Licenses
Applies to: OnCloudSummaryThis article details purchasing and activating the OnCloud licenses. To purchase a license, STEP Partners can either place an order with a Hanwha Vision Distributor or pur...
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OnCloud: How do I perform a factory reset of a device?
Applies to: OnCloudSummaryThis article provides instructions for using OnCloud to reset to the device to its original factory settings.Resetting the Camera to Factory SettingsTo reset the camera: L...
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OnCloud Cloud Recording: Limitations of Cameras for Cloud Gateway Appliance
Applies to: OnCloud, Cloud Gateway Appliance Summary This article explains the limitations of cameras when used with the Cloud Gateway Appliance. Selecting a Camera When choosing a Hanwha Camera:...
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OnCloud: How do I edit comments in an incident?
Applies to: OnCloudSummaryAfter a comment is added to an incident, that comment can be edited. This article describes how to edit comments in an incident. Prerequisites Create an incident: OnClou...
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OnCloud: How do I delete an incident?
Applies to: OnCloudSummaryThis article explains how to delete an incident.For information on creating an incident, see OnCloud: How do I create an incident?For information on closing an incident, s...
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OnCloud: How do I delete comments and files from an incident?
Applies to: OnCloudSummaryWhen investigating an incident, you can add evidence in the form of comments or files. You can also delete unnecessary evidence from an incident. This article describes ho...