Gwen Martin

Applies to: OnCloudSummaryCameras that record directly to the Cloud require a minimum amount of upstream bandwidth to ensure all video is processed and recorded to the Cloud. Not having enough uplo...

Applies to: OnCloudSummaryVideo quality can be adjusted using the Resolution and Recording Bitrate settings. Increasing resolution enhances video detail. Recording bitrate determines the number of ...

Applies to: OnCloud Summary This article lists the system requirements and known issues for OnCloud. Browser Limitations Apple Safari: Playback pauses when switching to another tab. Upon returning ...

Applies to: OnCloudSummaryThis article describes how to delete video clips in OnCloud.PrerequisitesCreate a clip using OnCloud: How do I create a clip? Deleting Clips To delete video clips : Log in...

Applies to: OnCloudSummaryThis article provides information on how to attach a Cloud license to an OnCloud camera.NOTE: OnCloud must be used to add a new license. You cannot add or attach a new lic...

Applies to: OnCloudSummaryThis article describes the procedure to safely remove an SD card without damage to the card, and without losing any data.PrerequisitesTo safely remove an SD card, stop rec...

Applies to: OnCloudSummaryThis article provides instructions for using OnCloud to manage firmware updates for Hanwha cameras. NOTE: Cameras have both device firmware and CloudConnector firmware, an...

Applies to: OnCloud Summary This article provides troubleshooting tips to try when encountering issues with Edge Recording.  Recording Issues If the camera is not recording video: Check the power ...

Version 1.4.2RELEASE DATE: 9-21-2026SUMMARYThis patch release focuses on improving OnCAFE system stability, scalability, and reliability. Enhancements include improved identity and credential synch...

Version 1.11.0RELEASE DATE: 08-18-2026SUMMARYOnCloud introduces QuickConnect for easier device onboarding for supported devices, along with security and usability enhancements across the platform. ...