Gwen Martin

SummaryNVRs can use different profiles according to streaming purposes. When trying to view a specific stream of NVR through RTSP, determining which profile to look for is not clear. At this time, ...

Issue SummaryIf the CPU gets to 99% usage or idle memory becomes less than 20MB, the NVR displays a CPU Overload message. The NVR UI is sluggish, and live video is limited to I-frame streaming. Thi...

Applies to: Genetec, MilestoneSummaryThis article describes how to prepare a Hanwha camera for Genetec and Milestone.Preparing a CameraPreparing a Hanwha camera can be done via Wisenet Device Manag...

Applies to: All VMSSummaryPeriodically, users may receive alerts from vulnerability scanners flagging insecure WAVE versions in the VMS. These alerts are typically false positives, as the VMS does ...

Applies to: WAVESummaryThis article describes the most common storage-related errors a user may experience using WAVE. These errors are referred to as Storage Failure in the event log.Error ListNot...

Applies to:  Custom built WAVE serversSummaryWAVE VMS can be installed on most modern computers with a 64-bit architecture. The software is only as stable as the hardware upon which it is installed...

SummaryAs a general rule, any VMS connected to the internet will generate internet traffic. The WAVE Sync Service, along with arranging external access directly to your server in an environment man...

Applies to Models: WAVE servers with iDRAC controllers installedSummaryHanwha WAVE servers that are being built with Dell iDRAC LifeCycle controller cards have the ability to output reports. Our su...

Applies to Models: Wisenet WAVESummarySometimes, our support team will ask you to create a Wireshark capture so that they can analyze the communication between the WAVE Server and a camera. This ar...

Applies to: WAVEWARNING:The steps below are for instructional purposes or emergency use only.Hanwha Vision America recommends that only a qualified IT Professional attempt this process.Hanwha Visio...