Gwen Martin

Applies to: BLAZEIssue SummaryIf the displayed frames per second (FPS) differs from the FPS configured in the camera settings, incoming frame rates and recording status can be checked from Health M...

Applies to: BLAZESummaryIf a user is unable to authenticate the appliance due to a lost password, a full system reset and format must be performed. This article describes how to reset the system wi...

Applies to: BLAZESummaryThis article describes the versioning rules for the BLAZE server and desktop client, the installer file naming conventions, and the compatibility policy for the BLAZE Androi...

Applies to: BLAZEIssue SummaryOccasionally, the Semantic Search function does not work or fails to initialize. This issue typically stems from version mismatches, deactivated settings, or service s...

Applies to: IP4M-1063E-AI In an effort to maintain standards, Hanwha uses the web UI for all knowledge base articles pertaining to product configuration. Open Chrome, enter the IP Address of your...

Applies to: MC500LIn an effort to maintain standards, Hanwha uses the web UI for all knowledge base articles pertaining to product configuration. Open Chrome, enter the IP Address of your device ...

Applies to: BLAZEIssue SummarySelecting a license plate detection thumbnail in BLAZE should trigger a replay from that moment. If the camera or Wisenet RoadAI is incorrectly configured then the rep...

Applies to: BLAZESummaryThis article helps distinguish between BLAZE recording appliances and BLAZE recording servers.BLAZE RecordersThe two BLAZE Recorder categories are:BLAZE Appliances, which ar...

Applies to: BLAZESummaryThe article describes the antivirus exclusion lists for Hanwha Vision BLAZE Client and Server software for all platforms.IMPORTANT: For security reasons, we do not recommend...

Applies to: BLAZE CloudSummaryThis article explains how to create a custom role to assign to BLAZE Cloud users. Assigning a custom role can be used to restrict certain permissions or devices to a n...