Gwen Martin
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Articles
Recent activity by Gwen Martin-
OnCloud: How do I re-open an incident?
Applies to: OnCloudSummaryThis article describes how to re-open an incident in OnCloud.PrerequisiteCreate an incident: OnCloud: How do I create an incident? Re-opening an IncidentA closed incident ...
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OnCloud: How do I view closing notes and the status log of an incident?
Applies to: OnCloudSummaryThis article describes the process to view closing notes and the status log of an incident in OnCloud. PrerequisiteCreate an incident: OnCloud: How do I create an incident...
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HealthPro - Troubleshooting: HealthPro is not Showing Devices That Need Firmware Updates
Applies to: HealthProIssue SummarySometimes a device is known to be running old firmware but is not showing as eligible for an update. This article explains the possible reasons for this occurrence...
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NOP-IC2: Jumper Settings on NOP-IC2 Controllers
Applies to: NOP-IC2 Intelligent ControllersSummaryThis article explains the purpose and configuration of hardware jumpers on the NOP-IC2 controller. These jumpers are used for power source selectio...
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Why won't WAVE Desktop run on my machine?
Applies to Models: WAVE Version 3.2 Client SoftwareWARNING: The steps below are for instructional purposes or emergency use only. Hanwha Vision America recommends that only a qualified IT Professio...
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ConfigPro: How do I onboard devices to OnCloud using ConfigPro?
Applies to: ConfigPro SummaryThis article describes how to onboard devices to OnCloud with ConfigPro.Onboarding Devices to OnCloudTo onboard devices to OnCloud: Log in to ConfigPro. Download the la...
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No Connection on NIC of Linux Server
Applies to: WRT-P-5205LIssue SummaryMissing drivers for a Network Interface Card (NIC) is a known issue with a Linux Server. This article describes a workaround method to re-connect the NIC. Resolu...
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HealthPro - Settings: How to Remove Devices and Locations
Applies to: HealthProSummaryThis article describes how to remove devices and locations that are registered in HealthPro and Cloud Portal.Removing Devices and LocationsTo remove devices and location...
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Wisenet Viewer Non-Compatible NVRs for P2P Connection
Applies to: All Hanwha Vision America NVRsSummaryThis article lists the legacy NVRs that are not compatible with the Wisenet Viewer Desktop app for P2P connection.The users still can connect NVRs ...
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HealthPro Bridge - Settings: How to Move a Child Device from One HealthPro Bridge to Another
Applies to: HealthPro Bridge v1.9 or laterSummaryThis article describes how to move a child device from one HealthPro Bridge to another. Moving a Child DeviceTo transfer a device that was onboarded...