Gwen Martin

Version 2.16.05RELEASE DATE: 08-18-2026SUMMARYThis release enhances device onboarding, CloudConnector stability, device connectivity, cloud recording behavior, analytics performance, and overall pl...

Version 1.10.0RELEASE DATE: 3-31-2025SUMMARYEnhanced user experience with improved navigation, streamlined search and filtering, and better data management capabilities.NEW FUNCTIONALITY Simplifie...

Applies to: All Cloud PortalSummaryThis article explains how to add a new Customer Organization using the Add organization feature while logged in, and outlines associated limitations.Accessing the...

Applies to: All Cloud PortalSummaryThis article explains the procedure and logic for removing a user from an organization in the Multi-ORG environment, noting that account deletion only occurs unde...

Applies to: WRR-5301/5501SummaryThis article describes how to silence the alarm on a WRR-5301/5501.Turning the Alarm OffTo turn the alarm off:Navigate to Windows settings.Locate the Megaraid Storag...

Applies to Models: All IP SpeakersSummaryThis article explains how set up a rule in WAVE to play audio on an Analytics event using IP speakers or audio beacons.Setting up the WAVE RuleTo set up the...

Applies to Models: WAVE, Any make or model DecoderSummaryIf you deploy multiple decoders with a WAVE server, it is advisable to pull RTSP streams from the WAVE server, not the cameras. Pulling RTSP...

Applies to: OnCloudSummaryThis article details how to test the camera to verify that the OnCloud Edge Recording is working properly. Testing the Edge RecordingTo verify that OnCloud Edge Recording ...

Applies to:  WAVEIssue SummaryIn multi-NIC hardware environments, the HARDWARE ID is calculated based on the NIC's configuration when WAVE was originally installed. If a NIC hardware configuration ...

Applies to: WRR-5301/5501Issue SummaryThis article describes troubleshooting procedures for when the WRR-5301/5501 does not boot correctly. ResolutionIf the WRR type server does not boot correctly:...