Gwen Martin
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Articles
Recent activity by Gwen Martin-
OnCloud Edge Recording: How do I Install the Hardware?
Applies to: OnCloud Summary This article details how to install hardware for Edge recording. Installing Hardware To add storage, mount the camera, and connect to the network: For storage, refer t...
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OnCloud Edge Recording: How do I Select Camera and Storage?
Applies to: OnCloudSummaryThis article explains the selection for camera and storage for OnCloud Edge recording devices. Selecting a Camera and StorageTo select a camera and storage: Choose a Hanw...
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OnCloud: How do I address gaps in CVR recording?
Applies to: OnCloudSummaryCameras that record directly to the Cloud require a minimum amount of upstream bandwidth to ensure all video is processed and recorded to the Cloud. Not having enough uplo...
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OnCloud: How do I set the camera resolution and bitrate?
Applies to: OnCloudSummaryVideo quality can be adjusted using the Resolution and Recording Bitrate settings. Increasing resolution enhances video detail. Recording bitrate determines the number of ...
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OnCloud: Known Issues
Applies to: OnCloud Summary This article lists the system requirements and known issues for OnCloud. Browser Limitations Apple Safari: Playback pauses when switching to another tab. Upon returning ...
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OnCloud: How do I delete clips?
Applies to: OnCloudSummaryThis article describes how to delete video clips in OnCloud.PrerequisitesCreate a clip using OnCloud: How do I create a clip? Deleting Clips To delete video clips : Log in...
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OnCloud: How do I attach a Cloud license?
Applies to: OnCloudSummaryThis article provides information on how to attach a Cloud license to an OnCloud camera.NOTE: OnCloud must be used to add a new license. You cannot add or attach a new lic...
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OnCloud: How do I safely remove an SD card?
Applies to: OnCloudSummaryThis article describes the procedure to safely remove an SD card without damage to the card, and without losing any data.PrerequisitesTo safely remove an SD card, stop rec...
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OnCloud: How do I manage camera firmware updates?
Applies to: OnCloudSummaryThis article provides instructions for using OnCloud to manage firmware updates for Hanwha cameras. NOTE: Cameras have both device firmware and CloudConnector firmware, an...
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OnCloud Edge Recording: Troubleshooting Guide
Applies to: OnCloud Summary This article provides troubleshooting tips to try when encountering issues with Edge Recording. Recording Issues If the camera is not recording video: Check the power ...