Gwen Martin

Applies to: All XNF seriesSummaryThis article explains the steps to set up an IVA, such as loitering to trigger a strobe and send an HTTP request from the WAVE VMS using a Hanwha camera, such as th...

Applies to models: TNV-C8011R Issue Summary After installation of the TNV-C8011R, an AI IR wall mount camera, the live video is out of focus and its image is blurry. This issue can be caused by exc...

Applies to models: PNM-9320VQP Issue Summary In some cases, minor leaks occur in multi-directional surveillance cameras. The leaks are usually caused by the housing of the installation base and the...

Applies to models: TNO-6071RHLP Issue Summary An ANPR camera can recognize vehicle license plate numbers. However, due to the limitations of the installation environment, the camera can sometimes o...

Applies to: XNO-C6083R Issue Summary Water ingress incidents can occur within the bullet cameras with improper installation. These leaks are usually caused by backBox bushing fastening failure or p...

Applies to: QNO-7012RIssue SummaryCameras installed in a closed room can sometimes have issues with the bottom center part of its screen appearing black. A strong light from from the emergency ligh...

Applies to: QNO-C6083R Issue Summary There were sites where our own network cameras were linked with Genetec. Multiple profiles were configured and used for event and continuous recording. However,...

Applies to: AIB-800Issue Summary The vehicle counting function of AIB-800 does not work on weekends. A malfunction is suspected since all the counts during weekends and nights indicated ‘0’ with ...

Applies to: Fisheye cameras Issue Summary Customers with Fisheye view cameras are unable to see Fisheye dewarping option when viewing cameras in Wisenet Viewer. To rectify this issue, the fisheye d...

Applies to: TNM-C4945TD Issue Summary To monitor fires at electric vehicle charging stations, a thermal imaging camera is used to detect a rapid temperature change and to trigger an alarm. The came...