Gwen Martin

Applies to: WAVEIssue SummaryIn some instances, the Windows platform may have fewer built-in Trusted RootCA certificates installed, particularly on a version with strict security control, such as W...

SummaryThis guide is designed to assist IT professionals a greater insight into the inner workings of the WAVE software application and how it fits into a new or existing IT infrastructure.Main Com...

Summary  The WAVE Client Desktop can be installed on most modern computers with a 64-bit architecture. That being said, WAVE Client, and all software in general, is only as stable as the hardware ...

Applies to: WAVEOverviewThis article provides instructions for installing and configuring NetTime as an NTP client/server on Windows, including required Windows Firewall rules, and Chrony as the NT...

Applies to: OND-6010RIssue SummaryThis article describes the issue and resolution when the network camera fails to send images via FTP and email. After upgrading the camera to the latest firmware, ...

Version 1.11.0RELEASE DATE: 8-18-2026SUMMARYThis release introduces a redesigned password and account-recovery experience with self-service account unlock, a unified cookie consent system across Ha...

Applies to: XNP-C9310RIssue SummaryThe PTZ camera's position resets after a power outage. After the camera reboots due to a power outage, the field of view (FOV) shifts from its original monitoring...

Applies to: AIA-C01FAC, AIA-C01TRFIssue SummaryWhen the Camera Time is prior to the License Issuance time, the license cannot be activated.A New Camera + New AI Pack (AIA-C01FAC, AIA-C01TRF) Licens...

Applies to: All Cloud Portal SummaryThis article focuses on the usability of the organization switching feature for Partner accounts and the restrictions related to invitations to Customer ORGs.Par...

Applies to: All Cloud PortalSummaryThis article explains how to change your current Working ORG using the Organization Pop-up and describes the system behavior during the organization switch.The Or...