Applies to Models: SDH-C76167BF, SDH-E95127BF, SNK-B73047BW, SDH-B74086BF, SDH-B94047BF, SDH-C94087BF, SDH-C85127BF, SDH-C84085BF, SDH-B84045BF, SDH-C85105BF, SDH-C84080BF, SDH-C75083BF, SDH-B73043BF, SDH-C85080BF, SDH-SF440, and SDH-B74043BF 

From time to time, Hanwha Vision will discontinue a product, rendering the product EOL. The linked article discusses how support is handled for products classified as EOL and for Out-Of-Warranty products. A complete list of EOL products can be located at Discontinued Products.

Hanwha Vision no longer offers agent-assisted support on any Samsung Branded products, however, you can search our knowledgebase for self-resolution options and product manuals for your EOL Samsung Branded product.

Summary:

If you have forgotten the device admin password, this article provides instructions for resetting your DVR/NVR to factory default.

NOTE: The remote control (EP10-001090A) is required to perform the password 
reset. The login prompt or menu should not be displaying on the screen. 

Step By Step Guide:

To reset your DVR/NVR password:

1. While pointing the remote control at the front of the DVR/NVR, press the following five buttons one after the other: Up Arrow > Right Arrow > 5 > 3 > 3.

   NOTE: Press the buttons one after the other fast and lightly. When done 
   correctly, you will see a message asking if you want to load the default.

2. Press OK when prompted to load default.
   The DVR will reboot to the Startup Wizard where you can create a new password.