Applies to Models: SNH-P6416BN, SNH-P6415BN, SNH-P6410BN, SNH-V6435DN  

Issue Summary

You are having trouble registering your camera using the mobile app.

Resolution

To review settings:

1. Check the camera's Wi-Fi signal strength to determine whether it is within or out of range of the router.

   NOTE: You can check the Wi-Fi signal strength in the SmartCam+ app.

2. Enable Bluetooth and Wi-Fi on your mobile device during registration.

   NOTE: Stay within a 5ft (1.5m) distance between your phone and the 
   camera for optimal connection. If you have one camera, the app will 
   locate the nearby camera and connect automatically.

3. Verify your router password is correct.