Applies to Models: All Baby Monitor Models

From time to time, Hanwha Vision will discontinue a product, rendering the product EOL. The linked article discusses how support is handled for products classified as EOL and for Out-Of-Warranty products. A complete list of EOL products can be located at Discontinued Products.

Hanwha Vision no longer offers agent-assisted support on any Samsung Branded products, however, you can search our knowledgebase for self-resolution options and product manuals for your EOL Samsung Branded product.

Summary:

Whenever adding a camera you will need to pair it to the baby monitor. These steps also apply if your camera has lost pairing and the monitor is displaying an "out of range" message. 

Step By Step Guide:

1. Go to the menu and select the pairing option.

2. Select a channel you want to pair the camera to.

3. Press the pairing button on the camera lightly during the 30 second countdown.