Applies to Models: A, Q, X, P, and T series cameras

In an effort to maintain standards, Hanwha uses the web UI for all knowledge base 
articles pertaining to product configuration. Open Chrome, enter the IP Address 
of your device into the URL bar, and click Enter. If you are not using the web UI 
to configure your device, please refer to the user manual for your product. 

Issue Summary

You experience network-related issues while configuring or maintaining IP cameras. This article provides instructions for troubleshooting and resolving these networking issues.

Resolution

To resolve networking issues:

1. Enter the IP address of your camera in the URL bar of a web browser, then press Enter.

   NOTE: All current Hanwha IP cameras are shipped with a default IP of 
   192.168.1.100 but are set to DHCP mode, meaning they will acquire an IP 
   address from a DHCP-enabled network.

   If you are not using the web UI, refer to your product's user manual for alternative configuration options.
    

2. Log in to the camera's web interface.
   
    
3. Navigate to Settings > Basic > IP & Port
   
   
    
4. Select Manual from the IP Type from the drop-down menu.
   
    
5. Click Apply.