In an effort to maintain standards, Hanwha uses the web UI for all knowledge base 
articles pertaining to product configuration. Open Chrome, enter the IP Address 
of your device into the URL bar, and click Enter. If you are not using the web UI 
to configure your device, please refer to the user manual for your product. 

Summary

This article provides instructions on how to reset most Hanwha cameras if you are locked out due to forgotten credentials or if the camera is unresponsive. It also explains how to reset a camera through the Web UI to clear unwanted configuration settings.

Resetting a Camera

To perform a full hardware reset:

1. While the unit is powered on (not during bootup), press and hold the RESET button until you see the LED lights change color.
   
   For more detailed information about the RESET button location, refer to the manual of your model. The button is recessed and either blue or white in color.

   
   

   WARNING: The RESET button process wipes all information. Only use if no 
   other option exists. 

2. Release the RESET button and wait for the unit to reboot on its own, usually about 1 minute.

   NOTE: This process resets all of the settings in the camera, including 
   defaulting the IP address to 192.168.1.100. If dynamic host 
   configuration protocol (DHCP) is present on the network, the unit will 
   obtain an address automatically.

3. Open your browser and enter the camera IP address in the URL bar, then click Enter.
    
4. Enter new credentials for the camera, then click Apply.
    

5. Enter your new credentials and log in to the camera.

   IMPORTANT: No recorded information on the Micro SD cards will be lost, but 
   third-party applications in the Open Platform section will be removed by 
   this process. See Retain Installed Apps to retain the third-party applications. 

Removing Misconfigured Settings

To remove misconfigured settings:

1. Open your browser and enter the camera IP address in the URL bar, then click Enter.
    
2. Enter new credentials for the camera.
   
   If you do not know the credentials, you will need to physically reset the device on location.
    

3. Click the Gear icon in the center top of the interface.
    

4. In the navigation bar on the left, select System > Upgrade / Restart.
   
   
    

5. Click the RESET button.

Retain Installed Apps

You can choose to default the camera completely or retain the IP information by checking the Except network parameter & open platform box.

This option retains Open Platform applications on certain models.