Applies to: WAVE media server

Issue Summary

WAVE licenses may fail to activate when the Hardware ID (HWID) is invalid. This occurs when Windows does not report hardware correctly and the system does not detect network cards.

For example, the HWID may appear in WAVE as 05d41d8cd98f00b204e9800998ecf8427e. 

The following log entry may be found in the WAVE system.log file: 2024-01-15 10:51:02.834 52dc ERROR SYSTEM: No network cards detected. 

Performing an online activation may return the following error: {"arguments": {}, "error": "InvalidData", "message": "Invalid data received.", "messageId": "InvalidData"}

These issues are typically caused by WMI (Windows Management Instrumentation) not functioning correctly due to failed Windows updates or a corrupted WMI database.

Resolution

To resolve these issues:

1. Check that the WMI service on Windows is running and ensure the OS is not corrupt.
    
2. Verify there are no Windows Update and WMI-related errors in the Windows Event Viewer Logs.
    
3. Verify the WMI service is running, and all updates are installed successfully. 
   
   Refer to the following Microsoft article if you need clarification of the problem: WMI: Rebuilding the WMI Repository
   
   If the WMI service is functioning normally, a new valid hardware ID is generated and all license keys activate normally.
    
4. Execute the following command in an administrator-level session of PowerShell:
   
   gwmi -query "SELECT * FROM Win32_NetworkAdapter WHERE PhysicalAdapter=true"
   
   If the command returns an error, the WMI database is corrupted.
    
5. Download the attached batch file to the WAVE server.
    
6. Navigate to the downloaded file location.
    

7. Right-click the batch file and select run as administrator. 

   IMPORTANT: Do NOT run this from a WAVE client workstation.
   

8. Reboot the WAVE server.
    
9. Upon reboot, confirm the server is recording normally.