Hanwha Vision Oceania Support. commented,
Hi Martin, Thank you for the update and the clarification. One other option that can be set from within Wave is to disable the auto discovery setting within the system administration settings as de...
Hanwha Vision Oceania Support. commented,
Hi Russell, Thank you for your input on the subject as this is a common report from a few installers that we have from time to time. Firmware is definitely a great step moving forward and if you ar...
Hanwha Vision Oceania Support. commented,
Hi Martin, Thank you for your enquiry. The unauthorized message that you are seeing on the Hanwha device is actually cyber security measure that you are experiencing. Typically if there is more tha...
Hanwha Vision Oceania Support. commented,
Hi Pye, It looks like the NVR has the latest version of firmware installed. There is an NTP feature in the NVR but that only works when the NVR is connected externally or to a 3rd party NTP. Below ...
Hanwha Vision Oceania Support. commented,
Hi Pye, Thank you for your request. Firstly what model of NVR are you referring to? Have you tried making sure that the NVR itself has the latest version of it's firmware. Is the NVR connected to t...
Hanwha Vision Oceania Support. commented,
You are most welcome.
Hanwha Vision Oceania Support. commented,
Hi M, Thank you for the update and I'm sorry to hear that hard factory resetting it hasn't made any difference in the cameras behavior. The only thing that I can suggest is possibly taking the came...
Hanwha Vision Oceania Support. commented,
Hi M, Just wondering how you got on with the last recommendation and if you had any success getting that camera operational. Let us know if you need further assistance.
Hanwha Vision Oceania Support. commented,
Hi M, I would suggest trying holding the reset button for 30 seconds and if that doesn't work another method that I have used for many years with many cameras is hold the reset button for 30 second...
Hanwha Vision Oceania Support. commented,
Hi Fessy, Thank you for your request. The XNB-9003 box camera is an AI capable device that supports what we call Best Shot which is the detection of AI objects that are detected by the cameras AI e...