Applies to Models: ARN, XRN, QRN, PRN, HRX series recorders

Summary:

Hanwha NVRs and Cameras ship with preconfigured modes; these modes can directly affect how the NVR will detect or fail to detect cameras.

NOTE: All Hanwha cameras ship with a default IP of 192.168.1.100; they are also
defaulted to DHCP. The NVRs ship with DHCP enabled on Network 1 (Camera.) 
Always be sure that the IP address of Network 1 is NOT in the same range as Network 2

Example: 
IP: 192.168.1.200
Subnet Mask: 255.255.255.0
It is in the same range as:
IP: 192.168.1.100
Subnet Mask: 255.255.255.0
Both of the addresses above are in the same range

Make sure your camera network is NOT in the same range as the client's existing
network. Always verify the customers IP range BEFORE setting up the recorder;
failure to do so will cause multiple issues, primarily the failure to detect
the cameras

Step By Step Guide:

1. The Setup Wizard will ask what IP Address you want for Network 1 and Network 2; please be sure they do not conflict with each other.

2. As you proceed through the Setup Wizard, it will ask if you want PnP mode enabled; this puts the switch into a mode where the cameras need to be in a default state without a statically assigned IP

NOTE: PnP mode makes camera registration easy, but it does not work reliably with
external switches, third-party cameras, and multi-sensor cameras, if you need to
use any of these devices, do not enable PnP mode

3. Proceeding through the wizard, you will be prompted if the cameras are in a factory default state (the camera has never been logged into before); if you select that they are, you will be prompted to choose an initial password for the cameras; if they are not, you are prompted for their current credentials

4. If you have completed the wizard in PnP mode, and some or all of the cameras are not present, you will need to unplug them from the NVR and try repowering physically; you may sometimes need to default the camera directly physically.