Queue Management Setup and Report

Suppose we have the following Queue management setup, with three queues named Orange1, Yellow2, and Green3.

The levels of detection for the queues are specified by the parameters [Maximum # of People], [High # of People] and [Medium # of People]. You will notice that the parameter for [Medium # of People] will adjust automatically as you manually calibrate the parameters for [High # of People] and [Maximum # of People].

Each queue may trigger two types of events based on the level of detection: [High event] or [Medium event]

For example,

[Orange1 – High]              [Orange1 – Medium]

[Yellow2 – High]               [Yellow2 – Medium]

[Green3 – High]                [Green3 – Medium]

The number of people in a queue’s [High event] or [Medium event] follows this simple formula:

 In our example,

[Medium # of People] = 2

[High # of People] = 4

[Maximum # of People] = 8

Therefore, the Number of people in a queue’s [Medium event] would be [greater than or equal to 2] and [less than 4], which equals 2 to 3.

The Number of people in a queue’s [High event] would be [greater than or equal to 4] and [less than or equal to 8], which equals 4 to 8.

The [Minimum duration] specifies the minimum number of seconds that a person must be present in a queue, for the data to be recorded in that queue’s [High event] or [Medium event].

We can now interpret the Queue management reports and graphs.

In the graphs and reports, [QueueName – Average] refers to the average count of people in the queue during the duration.

In the graphs and reports, [QueueName – High] or [QueueName – Medium] refers to the total minutes in which the number of people was equal to the amount specified by the formulas for the number of people in a queue’s [High event] or [Medium event].

In our example,

1. [Orange1 – Average] on 3/17: represents the average count of people that were in Queue Orange1 on 3/17.
2. [Yellow2 – Average] on 3/17: represents the average count of people that were in Queue Yellow2 on 3/17.
3. [Green3 – Average] on 3/17: represents the average count of people that were in Queue Green3 on 3/17.
4. [Orange1 – High] on 3/17: represents the number of minutes that there were 4 to 8 people in the queue Orange1 on 3/17.
5. [Orange1 – Medium] on 3/17: represents the number of minutes that there were 2 to 3 people in the queue Orange1 on 3/17.
6. [Yellow2 – High] on 3/17: represents the number of minutes that there were 4 to 8 people in the queue Yellow2 on 3/17.
7. [Yellow2 – Medium] on 3/17: represents the number of minutes that there were 2 to 3 people in the queue Yellow2 on 3/17.
8. [Green3 – High] on 3/17: represents the number of minutes that there were 4 to 8 people in the queue Green3 on 3/17.
9. [Green3 – Medium] on 3/17: represents the number of minutes that there were 2 to 3 people in the queue Green3 on 3/17.

      Please note that a queue’s [High event] or [Medium event] is triggered when the number of people specified have stayed in the queue for longer than the [Minimum duration] of 10 seconds.