The NVR password reset button not working

# Password, # Reset

# XRN-1610S

1. Installation Cases

   - The site Admin was changed after installing the NVR for commercial building monitoring.

2. Symptoms

   - It was impossible to access the system with admin privileges due to the lost password

   - It was impossible to reset the password by pressing the small hole on the back of the system with a           sharp tool.

3. Causes

  - The [Password Reset] button on the back of the product was damaged by repeatedly pressing it with         excessive pressure.

  - The button can be considered to be damaged in the following cases:

    a, If you do not feel the button being pressed when you use a tool to press the part where the reset              button is located.

    b. If you hear the sound of separated parts moving when you lift the product.

4. Measures

   - Press the [Password Reset]] button with a sharp tip for about 15 seconds with moderate force.

   - If there is no response when pressing the button with a tool, contact a designated repair shop for its         repairs.