Applies to:  Smart Viewer

Summary:

When cameras are set to DHCP and the NVR has been reset, the cameras will lose their IP as they are automatically assigned an IP by the recorder (the recorder has a built-in DHCP server). (Figure 1)

Figure 1

Step-by-step:

1. Reconfigure the cameras by assigning them a static IP using either of the following tools:

a)  The Web UI:  Setup -> Camera -> Camera Registration or

b)  Wisenet Device Manager - which you can download from Here or from Here

2. In the Web UI under Setup -> Network -> Interface -> Network, check that the correct Network Default Gateway has been selected. It must correspond to the correct Network port (in this case Network 1). (Figure 2)

Figure 2

Also, make sure you have:

• Updated Smart Viewer to the latest version
• Updated the firmware and/or software of connected devices
• Checked the available Bandwidth in the NVR

If a channel's data transfer exceeds the limit, only key frames may be recorded on the other channels.

If the total bitrate is close to the maximum, reduce the bandwidth for all channels to reduce the overall bandwidth. You can do this by setting a limit closer to the full frame's value, e.g.: a little higher than the full frame value. For channel 1 in the below image the full frame value is 2M. (Figure 3)  Therefore, set the limit to 2.3M for example. 

Figure 3

If issues persist, check the Live Stream under Settings -> Camera -> Profile Setup -> Live and set the video profiles to Live4NVR which is the profile that is automatically added when a Wisenet camera has been registered. (Figure 4)

Figure 4