# People counting # OMA
1. Installation case
- Total of 4 P AI cameras are installed at main and sub entrances for occupancy monitoring
- Installed OMA on the camera at the main entrance as a master, and people counting data of other
cameras at sub entrances are sent to the master to be integrated and managed
2. Symptom
Symptom1. Failed to install OMA on Master camera(Main entrance)
Symptom2. Failed to count on OMA APP
3. Cause
Cause1. Compatible FW versions are not matching between Camera and OMA
Cause2. OMA is not running, app and camera counting information was not initialized when
setting is changed
4. Measures
Measures1. Go to OMA web page, and check compatible FW versions for camera and APP
AI camera FW v2.21.xx or higher, OMA FW v1.30
Measures2. After the App installation, click ‘Start’ button to run, and initialize all counting
information on both camera and APP sides
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