Target Models

The products below need to be checked with the guide details if they are to proceed with the software update to versions higher than indicated.

How to reset DDNS/P2P

0. Check the function usage status

• Check out the measures to maintain the environment with the same status before the software update.

1. Upgrade

• Upgrade NVR to the latest version.

• Upgrade the Wisenet Mobile application to the latest version.
  • Check or .

2. Activate DDNS/P2P

• In the [Setup] > [Network] > [DDNS&P2P] menu of the device, select [Enable]. The QR code is activated.

3. Check out a new DDNS ID

• [Setup] > [Network] > [DDNS&P2P]
• http://ddns.hanwha-security.com/<Product ID>
  • You can always check your <Product ID> in the DDNS/P2P menu.
  • Connection address example: http://ddns.hanwha-security.com/3S1NRGUX

4. Remove a device from the Wisenet Mobile app

• Launch Wisenet Mobile to remove NVR from the device list.
  • Remove only NVR to register as a new QR code from the list. (Devices where the current QR code is maintained are not to be deleted.)
  • Refer to the list of the target models 

5. Re-register a new QR code

• Re-register a device using a new QR code in the Wisenet Mobile app.

FAQ

• Q) Can I still use the P2P function if I do not reset the P2P after the upgrade?

  • A) No, you cannot. You must reset and re-register P2P in order to use it.

• Q) Can I still use the DDNS function if I do not reset DDNS after the upgrade?

  • A) If you’ve ever registered DDNS before, you can use it with the previous DDNS address.
    However, the previously registered ID information cannot be checked in NVR. For this reason, those who do not have the information available are recommended to re-register a new ID

• Q) Do I have to reset P2P/DDNS every time I conduct a software upgrade?

  • A) No, it is only required once.

• Q) If I have to conduct a software downgrade while a problem occurs, can I still use the P2P function?

  • A) You can use it, but you need to reset the P2P function once again.
    However, we do not recommend downgrades due to system stability.

• Q) If I have to conduct a software downgrade while a problem occurs, can I still use the DDNS function?

  • A) If you’ve ever registered DDNS before an upgrade, you can use it with that ID.
    If you have never registered with DDNS before the upgrade, you need to create an ID in the DDNS site and apply a newly created ID in NVR.
  • A) IDs that are automatically created in NVR cannot be used after downgrades. For this reason, if you have a viewer or a third-party system that has been registered using the ID, it will have to be re-registered for use. However, we do not recommend downgrades due to system stability.