Applies to Models: Wisenet Viewer

Summary:

The end-user has locked themselves out of their Wisenet Viewer, and you need to reinstall. But Viewer uninstallation does not clear out the credentials after uninstall.

Explanation of Behavior:

• On Windows or Linux-based systems, if a Wisenet Viewer user locks themselves out, they have to uninstall and re-install to get back in
• macOS keeps system files from Wisenet Viewer that store the software database.

Resolution:

• Open Finder
• Type Wisenet Viewer
• Click the "+" symbol to the right of Save (Figure 1)

Figure 1

• Select Other from the list (Figure 2)

Figure 2

• Find System Files in the list (Figure 3)
• Change to: are included (Figure 3)
• Click OK (Figure 3)

Figure 3

• The Search window should now have two results. The Application and the System Files (Figure 4)
• Drag both items to the trash (Figure 4)

Figure 4

• Re-install the Wisenet Viewer application