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  Applies to Models: All Hanwha Techwin America  NVRs not running Linux or Windows In an effort to maintain standards, Hanwha Techwin America uses the web UI for all knowledge base articles pertai...

  Applies to Models: FIPS Compliant Models Summary: Many Hanwha cameras have applied the FIPS 140-2 standard, using the built-in certified Trusted Platform module (TPM) chipset hardware. The United...

Applies to Models: All Hanwha Camera, Recorder, WAVE, Wisenet SKY, OSSA camera and SSM Summary: All Hanwha Camera, Recorder, WAVE, Wisenet SKY, OSSA camera and SSM have no vulnerability found on Sp...

Applies to: PNM-9320VQP, PNM-9322VQP   Summary:The PNM-9320VQP or PNM-9322VQP may have a fixed lens module issue if the Upgrade / Restart screen shows the fixed channel ISP as 00_000000.   Step-By...

  Applies to: All NVRs and DVRs   Summary:If your NVR or DVR does not recognize a flash drive or HDD connected to the system, you must format the device to the FAT32 File System on a PC. However, W...

 Applies to: All Hanwha IP camerasSummaryAll Hanwha IP cameras ship with a default DNS setting of 168.126.63.1 and 168.126.63.2. These are public DNS servers from a Korean Telecom provider. This ar...

Symptom: NVR keeps rebooting after connecting/registering camera   Reason: NVR is set to start continuous recording after camera is connected/registered but is can’t record due to hard drive not be...

Applies to Models: Hanwha network cameras. All form factors Summary: This article covers resetting a camera you are locked out of due to unknown credentials or being unresponsive in every other way...

  Applies to: All network cameras with Alarm Out port   Issue Summary: The Alarm Output connection on modern network cameras is not a contact closure but a voltage level change.   Resolution: The f...

  Summary:This article provides instructions on how to adjust the timer or dwell time between PTZ presets, tours, groups, or when returning to the home position. This is useful if you want the came...