Applies to Models: Dell-built WRT-P WAVE Servers

Summary

If you experience hardware-related issues with a Hanwha/Dell-built WAVE Server, you must provide an ePSA report from the WRT-P. The ePSA hardware diagnostics generates a QR code that enables Dell technicians to assist with on-site recovery or guide you through the next steps in the Warranty Support process. This article explains how to run the Diagnostics Quick Test on a Dell-built WRT-P WAVE Server.

NOTE: Refer to the original Dell article: How to Run a Preboot Diagnostic 
Test on a Dell Computer.

Running the Diagnostics Quick Test

1. Power on the WRT-P WAVE Server. 
2. When the Dell logo appears, press the F12 key several times until the One Time Boot Menu appears. 
3. On the boot menu screen, select Diagnostics to begin the diagnostic QUICK TEST.
   
   
   The Enhanced Pre-boot System Assessment window will show a status bar on the diagnostic progress.
   
   
   Once the quick test completes, the following results are shown:
   • All tests passed successfully, you can either:
     • Scan the QR code for additional help.
     • Select EXIT in the lower right corner to reboot the computer.
     • Select ADVANCED TEST on the lower left corner to run a specific test.
   • A message stating what hardware is not working correctly.
     • Scan the QR code to report the issue to Technical Support.
4. Report the issue by visiting our Customer Support Hub and opening a ticket with Hanwha Technical Support for assistance.