Applies to: Wisenet Viewer

Summary

This article describes how to capture logs from Wisenet Viewer if support needs log files to address any issues with your software.

Capturing Logs

To capture logs: 

1. Log in to Wisenet Viewer.
    
2. Click on the gear icon in the top left of the application.
   
   
    
3. Click on Maintenance.
   
   
    

4. Click Open on the line for Log.
   
   
   
   This will open Windows Explorer to the location of the logs.
   
   
    

   NOTE: The path to the logs in Windows is: 
   C:\Users\Public\Documents\WisenetViewer.

5. Zip the Logs directory to a .zip file by right clicking on Logs  and selecting Send to > Compressed (zipped) folder and provide the zip file to your support agent.