Hi Khais, Thank you for your enquiry. Have you enabled the extended monitor option as per below; Also make sure that the NVR that you have has the latest firmware version.
Hi Martin, Thank you for the update and the clarification. One other option that can be set from within Wave is to disable the auto discovery setting within the system administration settings as de...
Hi Russell, Thank you for your input on the subject as this is a common report from a few installers that we have from time to time. Firmware is definitely a great step moving forward and if you ar...
Hi Martin, Thank you for your enquiry. The unauthorized message that you are seeing on the Hanwha device is actually cyber security measure that you are experiencing. Typically if there is more tha...
Hi Pye, It looks like the NVR has the latest version of firmware installed. There is an NTP feature in the NVR but that only works when the NVR is connected externally or to a 3rd party NTP. Below ...
Hi Pye, Thank you for your request. Firstly what model of NVR are you referring to? Have you tried making sure that the NVR itself has the latest version of it's firmware. Is the NVR connected to t...
You are most welcome.
Hi M, Thank you for the update and I'm sorry to hear that hard factory resetting it hasn't made any difference in the cameras behavior. The only thing that I can suggest is possibly taking the came...
Hi M, Just wondering how you got on with the last recommendation and if you had any success getting that camera operational. Let us know if you need further assistance.
Hi M, I would suggest trying holding the reset button for 30 seconds and if that doesn't work another method that I have used for many years with many cameras is hold the reset button for 30 second...