Hanwha Vision Oceania Support.

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آخر نشاط بواسطة Hanwha Vision Oceania Support.

  • Hanwha Vision Oceania Support. قام بالتعليق،

    تعليق رسمي
    1. المجتمع
    2. General Discussion
    3. WRN Issues

    Hi Michael, Than you for the update. What model of cameras are attached to the WRN-810S-2TB are they Q series AI cameras by any chance. We have seen earlier firmware on the Q Ai cameras cause issue...

  • Hanwha Vision Oceania Support. قام بالتعليق،

    1. المجتمع
    2. General Discussion
    3. HDD Upgrade Guidance - Wisenet NVR (4TB to 8TB) Without Losing Data

    Hi Santosh, Unfortunately if you want to upgrade the HDD there is no way to migrate the existing video to the new HDD. Once the HDD is removed that video is then gone.

  • Hanwha Vision Oceania Support. قام بالتعليق،

    1. المجتمع
    2. General Discussion
    3. WRN Issues

    Hi Michael, Thank you for your request. Can you advise if this is in regards to the WRN appliances and the specific model. If it is the issue for the freezing up could be due to the operating syste...

  • Hanwha Vision Oceania Support. قام بالتعليق،

    تعليق رسمي
    1. المجتمع
    2. General Discussion
    3. HDD Upgrade Guidance - Wisenet NVR (4TB to 8TB) Without Losing Data

    Hi Jeelani, Thank you for your enquiry. The other thing to note is to make sure that the NVR actually supports a bigger HDD due to is power consumption and that it's compatible. Here is an article ...

  • Hanwha Vision Oceania Support. قام بالتعليق،

    تعليق رسمي
    1. المجتمع
    2. General Discussion
    3. XRN-3210B2 Dual monitor settings

    Hi Khais, Thank you for your enquiry. Have you enabled the extended monitor option as per below; Also make sure that the NVR that you have has the latest firmware version.

  • Hanwha Vision Oceania Support. قام بالتعليق،

    1. المجتمع
    2. General Discussion
    3. QNV-8080R shown as "Unauthorized"

    Hi Martin, Thank you for the update and the clarification. One other option that can be set from within Wave is to disable the auto discovery setting within the system administration settings as de...

  • Hanwha Vision Oceania Support. قام بالتعليق،

    1. المجتمع
    2. General Discussion
    3. QNV-8080R shown as "Unauthorized"

    Hi Russell, Thank you for your input on the subject as this is a common report from a few installers that we have from time to time. Firmware is definitely a great step moving forward and if you ar...

  • Hanwha Vision Oceania Support. قام بالتعليق،

    تعليق رسمي
    1. المجتمع
    2. General Discussion
    3. QNV-8080R shown as "Unauthorized"

    Hi Martin, Thank you for your enquiry. The unauthorized message that you are seeing on the Hanwha device is actually cyber security measure that you are experiencing. Typically if there is more tha...

  • Hanwha Vision Oceania Support. قام بالتعليق،

    1. المجتمع
    2. General Discussion
    3. NVR as NTP server

    Hi Pye, It looks like the NVR has the latest version of firmware installed. There is an NTP feature in the NVR but that only works when the NVR is connected externally or to a 3rd party NTP. Below ...

  • Hanwha Vision Oceania Support. قام بالتعليق،

    تعليق رسمي
    1. المجتمع
    2. General Discussion
    3. NVR as NTP server

    Hi Pye, Thank you for your request. Firstly what model of NVR are you referring to? Have you tried making sure that the NVR itself has the latest version of it's firmware. Is the NVR connected to t...